FAQs
Q: Do you offer free shipping?
A: Yes. Free shipping to every address in the United States, and your order arrives within 2–5 business days. International orders ship free at $99 and over.
Q: Do you ship outside the United States?
A: Yes, to most countries in the world. International shipping is a flat $19.99 wherever you are, and it's free on orders of $99 or more. No surprise quotes at the last step — one number, every destination.
For Canada, the UK, much of Europe, Australia and many other countries, duties and taxes are collected when you pay. You'll see them at checkout, and nothing is owed on delivery.
If your checkout doesn't show duties, your own country may charge them when the order arrives. That bill comes from your customs office rather than from us, and we can't see it in advance. We'd rather tell you now than let you meet it at your door.
Q: How much do your designs cost?
A: All of our designs are $54.00. There is no premium tier and no flagship — every frame is the same price.
Q: What materials are your sunglasses made from?
A: Every pair is handcrafted from hypoallergenic materials. Depending on the design, the frame is acetate, metal, polycarbonate or TR90, and the lenses are nylon, TAC or polycarbonate. The screws are PTFE (Teflon) coated. Every lens carries UV400 protection and is scratch resistant. The Specifications list on each product page tells you exactly what that frame is made of.
Q: What does UV400 mean?
A: UV400 means the lens blocks 100% of both UVA and UVB rays. Every Privado lens carries it, polarized or not.
Q: Are your lenses polarized?
A: Some are and some are not. Each product page tells you which, under Specifications.
Q: Who designs your frames?
A: Our original collection was designed by our founder — she drew the frames and had them made to her specifications by our manufacturer.
Q: Can I put my prescription in your frames?
A: Yes. Every Privado frame is built so your own optician can fit your prescription lenses into it. We do not fit lenses ourselves — you take the frame to your eye doctor and they do that part, wherever you are.
Q: Do you have a store I can visit?
A: No. Privado is online only.
Q: Where is your eyewear made?
A: Our eyewear is made in China, by one of the largest and highest-quality eyewear manufacturers in the world.
Q: What can I do if I need to exchange or return my eyewear?
A: We offer free returns and exchanges for 60 days, and we pay the return shipping. Go to Start a Return or Exchange, give us your order number and email, and we'll send you a prepaid return label. No account needed, and you never have to email us. If you'd rather have a different frame, tell us which one and we'll ship it as soon as your return is on its way.
Q: What if my order arrives damaged or wrong?
A: Email a photo to Info@privadoeyewear.com and we'll make it right. In most cases we'll send a replacement without asking you to send the first one back.